The U.S. Department of Education is currently conducting an investigation with Abilene ISD.
A complaint was filed with the agency in May about a lack of handrails at Shotwell Stadium.
That complaint was made by longtime Abilene High season ticket holders Phil and Mary Burkett.
Not long after his wife's knees were replaced, Phil Burkett said he noticed something missing at Shotwell Stadium.
"If we had a handrail to kind of hold on going down the steps it would be so much easier for us," he said.
They should know -- they practically live at the stadium during football season.
"We have missed I think a total of four games in probably 20 years," said his wife Mary. "Next time you start up the stairs think about if you were our age, how difficult it would be even with good legs."
They took their case to the U.S. Department of Education, whose officials contacted Abilene ISD.
In a statement, Abilene ISD leaders said they were asked by the Department of Education to provide info about how the AISD handles issues with disabled people at Shotwell.
While areas exist specifically for fans in wheelchairs, the Burketts think this might not be enough for everyone.
"It's not about us. It's about everybody, disabled or old or women with children or anybody," Phil Burkett said.
Although they declined to comment on camera, Abilene ISD -- in a statement -- said the district has compiled the requested information and anticipates full cooperation through the review of this complaint.
The Burketts, meanwhile, said they'll never outgrow being Eagle fans.
"No, I don't think that your ever get too old for it," Mary Burkett said. "I think you know when you can't go anymore and we're no to that point yet...rails or not."
KTXS did attempt to contact the U.S. Department of Education's office in Dallas about where the investigation stands, but never received a call back.